Marlene's REAL ESTATE life in NAPLES FLORIDA!

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Angry Buyer Now Morphing into the "Reverse Nervous" Buyer!

Today I had a weird experience in my Downing-Frye Realty 5th Avenue office. Our agent Jerry Breshin was on duty when a fellow walked in who had previously worked with another one of our agents, Warren Dufner. I don't know how long ago, but at some point, a few weeks back this fellow had been in Naples looking at villas in the Blue Heron neighborhood, off Radio Road.

Blue Heron was largely purchased by last minute investors, despite a lackluster developer, so ultimately it took a harder hit than many other developments -- and since I own there among my other properties -- I tend to think the extreme hit was unfair. (Why wouldn't I? I'm human too!) In any case, since Warren was out of town, Jerry volunteered to reshow him villas that he had seen previously.

One of the short sales remained, but to his disappointment, the two villas that were listed for $205,000 were gone. Now he was having to look at several in the $220s. (At the height, several of these sold in the low to mid-400s). In talking with him about the current real estate climate, I told him we had just gone through and were still in fact going through the stage of the "angry buyer." The definition of that would be the person (I should say skeptic) who has read all the media reports for months about how this has been such an incredible "buyers market" for nearly three years and how in light of foreclosures and short sales, etc., they can still accomplish the ultra-ultra-steal when in fact they can ONLY do the ultra-steal. (Yep, there is still time!) And soon it will be just the "steal" which by season should segway into the "good buy."

But the funny part is that this fellow actually told ME that he was now in the 'nervous' stage.

Now over the past few years that would have meant he was 'nervous' that if he bought now, prices would go down. But the fact is he was 'nervous' that prices would go UP if he didn't act this summer. And he already had evidence that such was the case. Wow! Talk about a change in direction! The "Reverse Nervous Buyer!" Do I hear angels singing somewhere?

Now I can't blame the "Angry Buyer". (Thank goodness our "reverse" potential buyer had already seen the light, but the truth is that the "enlightened buyer" is still a rare scenario right now.) If I'd had some money to invest over the past three to six months, I would have been filling up my shopping cart when the true bottom hit for many neighborhoods. That was the point at which people felt they couldn't give anything away at any price and that helplessness caused some people who didn't even have the need to do so to basically give their properties away in a kamikaze move. (I had a Wall Street gazillionaire price two of his units soooo low in order to create a tax loss that Realtors in this "down market" were giving me a "heads up" about the typo in my MLS listings.)

And when people who can afford to hold their properties start doing the kamikaze, well heck, that forces the mere mortals among us who can't afford to do the "limbo" ("how low can you go...") to fall under the bar into the dreaded foreclosure or short sale due to a lack of funds to take to the closing table (in order to compete price-wise) and not enough income to keep a holdin' on. (Heck many REALTORS have lost their homes in this economic environment.)

My rich seller, for example, sold his Blue Heron villa on a lake for $195,000 -- two bedrooms and a den, two-car garage, tray ceiling, bay window in the bedroom, tile throughout the main living areas, never lived with many upgrades, only five miles or so to the heart of "Olde Naples." You get the idea.

And the funny part is that this unit sat on the market at that price for three weeks because people (Realtors and clients alike) were afraid that it was too good to be true. Except for the folks of course who offered us $150,000 for the unit and were mad that we wouldn't consider it. They knew we were outrageously low, but what the heck why not take off another $50,000.

I even had a Realtor tell me that I was doing my client a disservice in telling him not to take the $150,000 because prices were probably going to go much lower. Yikes. But the truth is Realtors are people too. We don't have a crystal ball and we are just as susceptible to the things we read as others.

The lesson for all of us though is to remember the theory of the self-fulfilling prophecy. And that is what we have just gone through. The pendulum took a swing waaaay too far to the right because of what was essentially similar to a "run on a bank." Fear operates both ways and is not always justified.

And though real estate always runs these cycles, this particular "peak/trough" was mighty steep from the top. From 1988 to 1996 Naples went through a horrendous downturn in the market culminating in a 55% drop. Then it racheted way above the initial drop within seven to eight years. This go-round our down cycle did a free fall of 50% in just over two years. No wonder there was so darned much screaming going on! People were screaming on the way down even when they didn't need to scream.

National developers even did the kamikaze locally, most notably Centex.

Which leads me to refer to one client of mine in particular who makes upwards of $500,000 a year. He had his wife spend several days with me looking at properties. (They were referred to me by a long line of referrals in one chain that started some six years ago.) Even though they knew my reputation for being very knowledgeable in terms of best buys and prices in a three-county area, he still considered me the adversary. He just KNEW I couldn't be correct about the pricing. I couldn't be doing my best for him in terms of twisting the arm of the developer.

Frankly that has been a hard "row to hoe" for me because I'm always sad to see people overlook the values of today by looking back. Funny statement isn't it. But that leads to the angry buyer. And in the trickle down effect.

Now I don't begrudge spending days with clients, buying meals and using up lots of gas, for no financial return because I know that is the nature of my business. You win some, you lose some. But it is frustrating to do so when clients who should view you as a hard-working friend, see you as someone who is probably not doing the best for them, best case scenario; or worse yet, as someone who is willing to risk everything to make a few extra bucks in commission and, by golly, they as the client are not going to fall for that.

This client of mine "bless his heart" was so diligent in his research about a development in Lely Resort that I had turned him onto (among many other neighborhoods that fit their criteria in Lee and Collier Counties) that he was constantly sending me real estate transaction reports from the Naples News (our local newspaper) wanting me to find out why "such and such person" got this coachhome for a particular price when Stock Development would not accept his offer which was $50,000 or more higher.

As it happened, before Stock acquired this group of townhomes the properties were owned by Centex and, as mentioned earlier, that company did a "well under developer's costs" giveaway months ago in order to raise some capital and reduce inventory. Interestingly, at the time, that sales strategy barely raised an eyebrow because no matter the price, most potential buyers were just sure there was $100,000 more that could be sliced off the price. So ultimately the buyers of these units were either locals who knew the neighborhood well, risk-takers, and/or development reps.

As far as I know, my client has decided not to go forward with anything because in his mind the discrepancy between what the units were selling for three months ago and today's price juxtaposed against what he reads in the national media has him convinced that Stock will have second thoughts about his offer (they won't) or worse yet, he probably somehow thinks I was in cahoots with the developer and is teaching me a lesson. Little did he know I was trying to throw my weight and reputation and the weight of my team behind a special deal for him. However, even that was not enough to make a difference in this slow, but decidedly upward movement.

That's the hard part for me because as a long-time journalist, I always used to view salespeople as somewhat suspect (which granted is sometimes the case) but in most cases the opposite is true. Realtors for the most part are hard-working devoted people trying to get the best buy they can for their client. And in most cases if they miss the mark it is because they lack knowledge. Just as in any field, some people are more knowledgeable and more experienced than others.

In this scenario I even took his wife to every development that I WOULD NOT have recommended because they had found these places on the internet and I had to let them see for themselves why my suggestions were so much better. (Otherwise they would assume I was hiding something or being lazy.) At least they ultimately agreed with me in that regard, but try as I might I just could not overcome this angry buyer, one who actually had the ability to buy.

I even sent him an article about Toll Brothers saying that Southwest Florida was the bright spot in their portfolio. He sent it back highlighting the "devil's advocate" portions of the article to show why Stock should have taken his offer. The truth is if Stock was as desperate as they were a few months back, they would have. They weren't beyond those kamikaze maneuvers themselves. But now, not only are they being semi-picky on their sales, they've even cut back the incentive to Realtors. They aren't kissing our bazookas as much as they were before.

That says something. That says this is "woulda coulda shoulda" time and okay, maybe you might not make as great a deal as you could have three months ago (although in some neighborhoods that is not the case), but it does point toward this scenario: This is most likely the time that people a year from now will say -- "Man, I should have bought last year." There are still fantastic deals out there. And now that developers are starting to raise their prices a bit, resales will suddenly become the best food on the plate.

Oh, there is another kind of buyer in the marketplace as well: These are the people who as with the buyer above tell me that they are just going to leave it in the hands of God if they should get a place. If it's meant to be, then their price will be accepted. If not, it wasn't meant to be. But the truth is with the offers they are placing, not even God can intervene. Fifty percent off 50% is a tall order for anyone. And remember, God helps those who help themselves. But I have to say never in all my years of real estate have I heard so much religious jargon in regard to real estate. God is smart enough not to take a job in real estate in this environment : )

Onto another topic: In regard to the credit card roulette I wrote about last article ... turns out my idea wouldn't work. I would have to hypnotize the servers to ALWAYS pick 16 and anyway when I went back to Cafe Luna to tell Ed that American Express only had 15 numbers, he beat me to the punch telling me he was wrong ... that his friend said he had asked the waitress to pick a number between 1 and 15 because an Amex card only has 15 numbers.

Darn and I thought I was soooo smart!

See you later!

marlenegraham@earthlink.net

Posted by Marlene Graham on May 28, 2008 at 10:10 AM in Real Estate | Permalink | Comments (0) | TrackBack (0)

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CREDIT CARD ROULETTE? HMMMM ...

So you see, yesterday I went to lunch at Cafe Luna in Naples, a rut I haven't been able to dig myself out of over the past few weeks. I sit at the bar since I generally eat alone and if business is slow, or there is plenty of help, owner Ed and I chat about politics, earthquakes, his love life (he has a nice new girlfriend), real estate, the restaurant business, our mutual landlord, current events, the economy, whatever.

Well yesterday I saw him along 5th Avenue in a restaurant called Trilogy with two gentlemen. Apparently they were also restaurant owners. (So restaurant owners of a feather do indeed flock together.) According to Ed after leaving Trilogy they went to eat at a new restaurant by the name of Olio located in the Naples Bay Resort. (By the way, I patronize Olio when I can because it's brand new and I want to see them do well. Classy joint, but not unreasonably priced and they are open for breakfast.)

But anyway to finish this story ... Ed said that when it came time for the bill, one of the gentlemen asked the waitress to pick a number between one 16. She said seven. Then he asked the other two guys with him to take out their credit cards and count over seven on the numbers. Whoever had the highest number would pay the entire bill. So I'm guessing there was some anticipation going, maybe some slight heart-pounding. Ed got a 1. The other diner was also a 1. The guy with the idea scored a 9. Hmmm. Maybe that game should be initiated by people who have a majority of low numbers on their cards. Too funny.

That reminded Ed of the time there was a group of guys in his restaurant who had racked up a bill of $600. They all put their credit cards into a hat and asked the server to pick one. That person paid the entire bill. Yikes! That was a chunk-a-change.

Geez I didn't even know people played such credit card games. Kinda reminds me of those drinking games in college. Heck the only game I've ever played with my credit card is holding my breath and squinting my eyes tight to see if a receipt of some sort pops up after my card is swiped. Actually, as of late, handing my credit card over HAS been a bit stressful for me as a business owner since I rarely carry cash to save myself in a situation of such embarrassment. That must be why I patronize places where the people know me. I can always run back later with cash or pay next time. That's a cool thing about Naples once you hang here. It does have that small town thing going where we tend to trust one another.

Speaking of which, now that I look at the credit card I currently use, AMEX, I realize there are only 15 NUMBERS on it. Hmmm. So now I'm thinking that first game might not be so bad after all. I could always pick number 16! Alrighty then. I'm all set. Anyone ready to go to dinner with me?

The weather today in Naples as I look out the door of my 5th Avenue Downing-Frye office is a bit overcast and muggy. (I think I'm going to have to see where "muggy" as a weather-phrase came from. It is because the heat mugs you, as in stifles you? Never had that question come to mind before. After this post I'll look it up. ) But it still is a beautiful day.

And speaking of weather, I see that today the "weather" powers that be are going to predict how our hurricane season will be. The last two years they predicted horrendous hurricanes and we barely got a windstorm.

That was especially frustrating on the heels of Hurricane Wilma. Her arrival on October 19th of 2005 prompted a painful downturn in our market when people didn't arrive to buy places during the 2005-2006 season because of the media attention. They were just SURE Naples had been blown off the face of the map. I remember seeing reporters (and I understand their job because I was a reporter) standing in front of destroyed homes showing the devastation and thinking "Oh my gosh, Naples was destroyed around me, but where?" Then I realized these were a few trailer homes in East Naples. Of course we also some tiles lost here and there, and we discovered which structures had design flaws, but overall, no major devastation. Not even minor devastation. But then I saw water over cars and I was really crazed. Water over cars? Omigosh! My car's not underwater and I live on a canal? Where then? Let's see. That would be the underground parking garage in the 3rd Street South area of Olde Naples within two three blocks of the beach (under one of my other two Downing-Frye offices). Underground doesn't do well in Florida. That's why we don't have basements ... duhhh...

Actually the big pain was utilities being out for several days, but again I'm guessing because of our water table utilities are a bit tricky underground.

But in any case, people didn't come and we had extra inventory that season. Then came the downturn in the economy and the bad press in MONEY magazine and other magazines regarding appreciation which ultimately led to that nearly 3 year extreme pendulum swing the opposite direction and our 50% downfall in prices.

Now that we are getting busy again and people are like kids in a candy store snapping up the bargains, we don't need any prognostication to impede our forward progress. So hurricane predictors please, please, please give us a break.

At least now I think people realize that even a major category hurricane doesn't mean the end of Naples. Last time we were back in business in a week or so. Since we hadn't had a hurricane prior to that in 45 years, I think we've overcome the "fear of the unknown" aspect. We know now (for the most part) what will happen if a hurricane hits Naples. And we are even better prepared than last time in the case of such an occurrence. For one thing, we don't have our beautiful banyans along Crayton to worry about any more since they took off with Wilma. Now that was a Naples tragedy.

Well gotta get to work again. Drat that work thing. So until tomorrow... when my new post will, among other things, discuss the sudden relationship of God to real estate. Has God taken a second job? Tune back in to see what the heck I'm talking about!

Posted by Marlene Graham on May 22, 2008 at 07:09 AM in Real Estate | Permalink | Comments (0) | TrackBack (0)

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A NEW SUN RISES IN NAPLES FLORIDA!

Even though I am very grateful for the slight overcast of the sky today -- considering the fact that I may have to totally replace my lawn at some point -- I actually wake up each day now feeling great about life in Naples Florida. (Okay, let's strike "each day" and replace it with "most days".)

I'm happy that the real estate market after a nearly 3-year 55% plunge has finally decided it's time to switch from the high diving competition to the breaststroke. A relief magnified by the fact that I was knuckleheaded enough to invest my life savings into three real estate offices of my own in Olde Naples (Downing-Frye Realty) in anticipation of that return and hoping (okay, okay, praying) I was correct that this would not be an eight-year downturn as was experienced during the last such drop (1988-1996).

I'm finally coming to terms with the unexpected death of my husband (and real estate business partner) two years ago after nearly 23 years of marriage, while at the same time going through the trials and tribulations of being single mom with a newly married daughter and a son who is wrapping up his first year of high school.

I'm also stunned that I am entering a new decade in my life (Could I possibly be 50?) which is the traditional "look back on your life" time. And, oh boy, as I look back on MY life, I suddenly understand why at times throughout this thus-far great adventure on earth, people have thought that maybe I was a bit of an embellisher. In many ways, my life is darned hard for ME to believe and unless I get derailed in some way, I hope many exciting chapters remain to be written.

As a former broadcaster; journalist; editor/publisher; freelance writer (for such publications as Ladies Home Journal and the Kansas City Star and the Naples Daily News); author of the book "Headfirst Into America" (about our family's two year-long 50 state adventures); and newspaper/television, retail and real estate entrepreneur, I like to think I do have a lot of insight into life. Especially when you consider the humble beginnings of our family: my mother was the daughter of a poor maid in South America and my father was an Arkansas cottonpicker's son. Sounds like a made-up story doesn't it. Or at least the narrative intro to a "Steve Martin" comedy.

Yet these two people --- still married after 51 years -- didn't let the fact that they were "have nots" diminish their goals for the future or the goals for their children. (Yep, one day my dad's dad took him aside and explained to him that in life there are the "haves" and the "have nots" and he would have accept the fact that he was a have not. Don't think that concept would fly in today's parenting circles.)

It took them 20 years after they were married, but with only elementary educations and two children to support, they struggled to find time and money to graduate from college while encouraging my brother and me to do the same. My brother, Joey, armed with a Masters went on to become a city manager for years and is currently helping me with my Naples real estate offices and providing moral support with my son Collier.

Through this blog if you are interested, you will learn strange and fascinating facts about my past life, and insights into some of my unique personal experiences from hunting for geodes in Iowa to being interviewed by Barbara Walters, Oprah, and Al Roker.

You will hear tales about my THREE adventures through all 50 states. The first one with my parents and brother was in a VW Beetle starting out in 1976 with $500 and working our way through the country as fruit pickers, restaurant workers, day laborers, whatever we could do to earn money to continue our journeys after which I started college and became a journalist. During that time I covered such stories as Ronald Reagan's campaign for the Presidency (Can I really be old enough to have covered Reagan? Yikes) and hung out backstage with celebrities.

I will reveal some insights into my life as a long-time married person with children and now as a suddenly unexpectedly single woman. As a married woman, I didn't understand the trials and tribulations of the single woman in her 40s and 50s. Now I can identify with a club whose members, in most cases, fell into it, just as I did -- unexpectedly -- for "better or for worse."

I will give you honest advice in terms of real estate in Southwest Florida and the opportunities there are to "believe it or not" make money in the current real estate environment. Many people are already doing that. Or at least using this opportunity to stake their claim in the sunshine for enjoyment and for some -- retirement. Can't wait to add THAT last word to my resume! And I would have already been there if not for a "heart-wrenching" reversal in "life" and "fortunes."

I will share the adventures of rearing a child with a very high IQ who also has "focus" difficulties in school.

I will share insight into travels to various tropical islands and to countries such as England where I put on a property show and had the chance to actually visit and sometimes stay over with some of my Brit clients who bought properties with me in Naples.

I plan to rekindle my scuba diving and boating activities at some point; and soon I will be starting on a novel "based on a true story."

And everyday I meet the most fascinating people or see interesting Seinfeld moments in life. One of those occurred yesterday when I saw a cardiologist perusing a menu at Trilogy Restaurant (on 5th Avenue in Naples) lean over to his real estate agent and ask "Should I eat healthy today?" A cardiologist asking a real estate agent if he should eat healthy! Yikes. That was especially interesting since he had just finished up a "life or death" call. (The fellow was having a heart attack, but the cardiologist thought he was going to be okay.)

Hopefully you will enjoy my blog. I haven't done this since 1996 when I shared our family's day to day adventures of traveling all 50 states and meeting all kinds of people all across America. It was so great to interact with so many people and have them be part of the "soap opera" of my life.

For now, though, I guess I need to sign off since several of my agents are coming into our 5th Avenue office and are wondering why I am writing such a long, long email! Time to get to work! Lots and lots to do to stay ahead of the game in the current economy. Now that the "breaststroke" has arrived I have to be sure to keep my head above water. (I sure wish I had taken more swimming lessons when I was younger! But it's my hope that any shortfall in talent will be attended to by tenacity!)

Have a great day everyone and have fun with this link: www.TheMostInterestingWomanInTheWorld.com

Posted by Marlene Graham on May 21, 2008 at 05:47 AM in Real Estate | Permalink | Comments (0) | TrackBack (0)

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